Effective Date:15 Nov 2024

At Flayor.in, we are committed to providing high-quality products that meet your expectations. We understand that occasional issues may arise, which is why we offer a 6-month manufacturer warranty on all of our products, including earbuds, watches, and related accessories. This Warranty Policy outlines the terms and conditions for warranty coverage, including how customers can request repairs or replacements.

1. Warranty Coverage

We provide a 6-month warranty on all products purchased directly from flayor.in. The warranty covers defects in material or workmanship under normal use. If your product experiences a manufacturing defect or malfunctions within the warranty period, we will repair or replace it, subject to the terms below.

1. What Is Covered

• Defects in materials or workmanship that affect the normal functioning of the product.
• Malfunctions that are not caused by misuse, accidental damage, or unauthorized repairs.
• Electrical or mechanical failure within the product’s intended use.

1. What Is Not Covered

• Damage caused by misuse, mishandling, accidents, or natural disasters.
• Unauthorized repairs or modifications made to the product.
• Products that have been damaged due to external factors, such as water damage or physical damage.
• Cosmetic damages, including scratches or dents that do not affect the functionality of the product.
• Products purchased from third-party retailers or resellers (this warranty applies only to purchases made directly from flayor.in).

2. How to Claim Warranty

If your product experiences an issue within the 6-month warranty period, you can initiate a warranty claim by following these steps:

1. Contact Us

• Email Us: Please contact our customer support team at [contact@flayor.in] with the following details:
  • Your order number
  • A description of the issue
  • Clear photographs or videos of the product showing the defect or damage

1. Send the Product to Us

• If the issue is confirmed, you may be asked to send the product back to us for inspection and verification.
• You will need to ship the product to the address provided by our support team, ensuring it is safely packaged to avoid any further damage during transit.
• Please note that you are responsible for the return shipping costs unless the product is defective or damaged upon arrival.

1. Inspection and Repair or Replacement

• Once we receive the product, our team will inspect it to determine whether the issue is covered under warranty.
• If the product is determined to be defective, we will either:
  • Repair the product if possible.
  • Replace the product with an identical or similar model if a repair is not feasible.
• If the product is found to be out of warranty or the issue is not covered by the warranty, we will notify you of the findings and any associated repair costs.

3. Warranty Period

• The warranty period for products is 6 months from the date of purchase.
• If a replacement product is provided, the warranty period for the replacement product will be the remaining period from the original purchase date, or 6 months, whichever is longer.

4. How to Contact Us

If you need to initiate a warranty claim or have any questions about our warranty policy, please reach out to our customer service team at:

MYZELY DIGITECH OPC PRIVATE LIMITED
Email: contact@flayor.in
Phone: +91 9258389211